Retainer model

BarberShopCo

New Zealand's largest barbering group had 23 stores and a content engine sized for one. We built the system that keeps it fed.

Client
BarberShopCo
Sector
Men's grooming, multi-site franchise
Location
23 stores nationwide, HQ Takapuna
Engagement
Organic content retainer
BarberShopCo - Hero still

Where they were

A national brand that looked national

BarberShopCo is the largest barbering organisation in the country. Twenty three stores, a virtual queue app, a product line with a subscription arm, and a genuinely strong brand at the chair.

Online, the gap was obvious. Hundreds of posts had produced a following that did not reflect the size of the business. The content that existed was store level, made on phones, inconsistent between locations, and doing no commercial work. A brand that has spent years getting the fit-out and the client experience right was letting its most visible surface look like an afterthought.

That is the problem this whole business is built around. Nobody sets out to make bad content. They just have twenty three stores and no system.

What we did

A system, not a shoot

1.Sold a retainer, not a shoot.

Four finished videos a month, produced from one half-day shoot every two months.

That structure matters more than the numbers. It means stores get pulled off the floor six times a year instead of twenty four. It means content is banked ahead and released on a plan rather than scrambled for on the Friday. And it means the strategy has a runway long enough to actually test something.

A shoot gets you assets. A retainer gets you a plan that survives contact with a busy month.

2.Built content pillars instead of ideas.

Three formats that repeat and scale across the network.

Ask Your Barber takes the advice that already gets given a hundred times a day in the chair and turns it into education that soft-sells the product range and the app.

In the Chair treats the barber and client conversation as a format in its own right. It is the most underused asset in the business and it exists in every store, every day.

Store and owner spotlights turn the franchise model from a logistics complication into a content engine. Twenty three locally owned stores means twenty three people with a reason to share.

3.Anchored the first month to something already happening.

The first shoot was not invented. BarberShopCo was already running an internal barber competition with winning styles selected by an expert panel, feeding a lookbook redesign. We built the shoot day around it: winning barbers explaining their cuts and product technique, judges on why those styles were chosen.

One studio day produced the first month and banked material for the second. The lesson generalises. The best content is usually already happening inside the business.

4.Set a baseline before starting.

Platform analytics requested up front, before the first video went out, so the end of the term has a before to compare against. Most content work never establishes this and then argues about whether it worked.

5.Made 23 stores look like one brand.

Consistent grade, consistent format, consistent caption voice. Everything speaks is one of their own values. The content now does too.

What changed

From producing content to running a programme

BarberShopCo stopped producing content and started running a content programme. The difference is that one is a series of decisions made under time pressure and the other is a plan.

What is next

A term with a review at the end of it

A six month term, with the pillars rolling out across stores and a review against the baseline at the end of it.

How we start

Twenty three locations and no system?

The fix is a plan with a runway, not another shoot. The first call is free and there is nothing to sign.

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