Content partnership

My Little Pub

The email that introduced us called me the video guy. What followed was strategy, a numbered series across three formats, a trade show floor, and their own customer relationships.

Client
My Little Pub
Sector
Bespoke joinery, considered consumer purchase
Location
Built in Christchurch, delivered nationwide
Engagement
Project into ongoing content partner
My Little Pub - Hero still

Where they were

They hired a videographer. They got a content department.

My Little Pub builds real pubs. Not sheds with a fridge in them. Master joinery, built in Christchurch, craned into people's backyards and ready to pour a pint the same afternoon. It is a considered purchase with a genuine emotional pull, and the brand had already earned the moments to prove it: a national joinery award, national television coverage, a stand at the biggest agricultural show in the country.

What it did not have was a content system.

The clearest symptom was the testimonials page. Written quotes only. No video. For a product people buy with their heart, the single most persuasive asset in the entire business, a customer standing inside their own pub explaining why they bought it, did not exist in any form.

The brief we were given was a videographer for a trade show.

What we did

Strategy before anyone picked up a camera

1.Turned a shoot into a series, before the shoot.

Twelve concepts, written and scripted as a document and sent across before anyone picked up a camera. Those concepts were built off footage we already had of them from earlier work, so the plan arrived with evidence attached rather than as a wish list.

The shoot day was execution. Every decision that could be made in advance had been.

2.Built formats, not videos.

What came back was not twelve files in a folder. It was a numbered series running across three repeatable formats.

FAQ pieces answering the questions asked at the stand a hundred times a week. Do I need consent. What happens if I move house. What does it actually cost.

Venue tours of individual pubs, each one a different build with a different owner and a different story.

Event content native to the show floor, including first reactions from people walking through the door of a pub in the middle of a field.

Numbered, so it publishes as a series and the audience learns there is more coming.

3.Embedded on the floor.

Not a booking with an arrival time. Days on the stand, in the crowd, catching the reactions that only exist when the product is in front of strangers for the first time. That is brand presence work.

4.Put review infrastructure in.

A dedicated review platform, their marketing lead onboarded, timestamped comments against every cut. Revisions stopped being an email thread with a file transfer link in it and became a workflow.

Small thing. It is also the difference between a supplier and a partner, and clients notice.

5.Ran their customer relationships.

The second phase was cinematic testimonials at two customer pubs. We were introduced directly to those customers and left to coordinate from there: dates, logistics, briefing, expectation setting, the lot.

That is the line most video work never crosses. We were representing their brand to their own customers.

6.Directed, rather than filmed.

The concept was set in writing before either shoot. A two to three minute cinematic piece in two parts, the sit-down interview as the spine, atmosphere coverage timed to dusk, a quiet window booked ahead for clean audio, arrival two hours before anyone else. Owners were asked to invite friends and family so the pub felt like a pub instead of a showroom.

Nobody had to prepare, script or rehearse anything. A videographer films what is in front of them. We built what was in front of us.

What changed

A content library with a system behind it

My Little Pub went from having no video on their testimonials page to having a content library with a system behind it. The formats built here are the same ones now running on retainer accounts.

And the honest kicker: both invoices for this work said "Video Marketing Services" on them. Even we were still writing it down wrong.

What is next

The work generated its own pipeline

The relationship generated its own pipeline before the second phase was even delivered.

How we start

Briefing a videographer?

You may need a content partner instead. The difference is who decides what gets made. The first call is free.

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